Refund policy

This page explains when you can get a repair, replacement, or refund. It is written with the Australian Consumer Law in mind, which is the framework that applies where the seller carries on business in Australia.

Your consumer guarantees come first

Under the Australian Consumer Law, goods and services carry guarantees that cannot be excluded, limited, or contracted out of — no matter what any other part of this page or our terms says. In short, what you buy must be of acceptable quality, match its description, and be fit for any purpose we told you it was fit for.

Nothing on this page is intended to reduce those rights. If anything here appears to conflict with them, the guarantees win.

If something goes wrong

• Major failure — for example the item is unsafe, significantly different from its description, or unfit for its purpose and cannot easily be fixed — you choose between a refund or a replacement, and you may also claim compensation for any other reasonably foreseeable loss.
• Minor failure — we get a reasonable opportunity to fix the problem, by repair, replacement, or refund. If it is not fixed in a reasonable time, you can reject the goods.

Damaged, faulty, or missing orders

Tell us within a reasonable time of receiving your order — the sooner the better, and photographs help. Every parcel is packed by hand in Ubud and glass travels a long way; if a bottle arrives broken or an order does not arrive at all, that is ours to resolve.

Change of mind

A change-of-mind policy has not been decided yet. There is no legal obligation in Australia to refund a change of mind, but many sellers choose to. Until this is settled, please ask before ordering if it matters to you, and we will confirm in writing.

Elixirs, teas, and smoking blends

These are ingestible goods sold in sealed bottles and packets. For health and safety reasons an opened item generally cannot be resold, so whether opened items can be returned outside a consumer guarantee claim is still to be decided. Your consumer guarantees for faulty goods are unaffected either way.

Digital soundscapes

Digital purchases are delivered as access to the recording rather than as a physical item. The consumer guarantees still apply — if a file will not play, is not what was described, or access fails, tell us and we will fix it or refund it.

Whether access is switched off when a digital purchase is refunded, and how that is disclosed before you buy, is still being finalised.

Ceremonies and sessions

Box sets that include a one-to-one anointing ceremony are part goods, part service. Cancellation, rescheduling, and refund terms for the ceremony portion are still to be written, including how much notice is needed to reschedule.

How to ask

Email inannarose@protonmail.com or use the contact form with your order details and what went wrong. We will reply with what happens next. Please keep the item and its packaging until the claim is resolved.

Approved refunds go back to the original payment method. Processing times to be confirmed once the payment provider is chosen.